FAQs

We pride ourselves on employing people with the right values and personalities for our homes.  Not only are they skilled in what they do crucially they have the right attitude and heart.  We’re also a genuinely inclusive employer. In fact, we work with Stonewall as part of their Diversity Champions programme and believe every person has a right to feel respected, dignified, supported and that they belong.

Your visitors are always welcome to the home at any time.

It is up to you when and if you wish to see your visitors. Our teams will be well-versed on who your regular visitors are.  If there is someone you don’t want to see, please just let us know and we will handle with the utmost sensitivity.

Yes. The home has a car park for you to use.

Yes. There is visitor parking.

All doors are accessible at night via intercom/keypad. For added reassurance, there will be a senior team member on duty at the home at all times.

No, you may come and go as you please. However, if you are going to be exceptionally late and this is not your normal time of returning to the home we request that you let one of our team know.

Our team members will happily arrange transport for outings to towns and places of interest.  If there is something specific you have in mind, please just ask.

Yes, you may come and go as you please. We do ask that you just let us know.

There are a number of different options depending on your financial circumstances, care needs and personal requirements.

You can request an increase in the level of care you receive at any time. All requests will be assessed and may incur additional costs.

Our rooms vary in price dependent upon size, layout and amenities/facilities.

No. There are no introduction or service fees. The fees agreed as part of our Residency Agreement cover all costs excluding additional services.

We do ask that you supply your own, however if you require support to purchase your toiletries the team will be happy to help.

Yes, these are provided. However, you prefer your own towels and linen you are welcome to bring those too.

We don’t have safes but we do have lockable drawers/cabinet where personal/valuable items can be stored.

Yes, all our rooms come with WIFI as standard.

The television license is managed by us with no extra cost to you.

We are happy for you to bring your own fridge but due to health and safety reasons this must Portable Appliance Tested (PAT) before you bring it into the home.

Yes although we will ensure a risk assessment is undertaken first to ensure your safety is maintained whilst using it.

We try to offer people a choice of rooms where possible. This is dependent upon the number of rooms available at the time.

Yes, as long as the room is available in the appropriate area of the home that can meet your needs. There may be additional charges applied.

The use of mobility scooters will be assessed at the pre-admission assessment and a decision will be reached at that time on the suitability for the home to accept a scooter.

All our rooms come with wet rooms (showers) and bathrooms with assisted baths. If you require to sit whilst showering we will provide a shower chair for your comfort.

If you live within the area you may be able to remain with your current GP; if this isn’t possible, we will offer you an alternative GP.

Yes of course, however we request that you advise us as we have a duty to keep your plan of care and support up to date.

Yes of course. We work with you throughout your stay to ensure your plans of care and support is right for you

There are various levels of capacity which we would ascertain from assessing you. We ensure you are continually supported in every way to make your own choices and that your wishes are met.

Absolutely, but this is of course up to personal preference. We appreciate that some people may prefer their own company and so we respect their wishes. If you lack confidence then we will help you engage with like-minded residents.

Yes of course. Any such request will be logged in your plan of care and support which all team members will respect and adhere to.

Yes, we encourage you to contribute in the planning and organising of your day and how operations of the home can work to suit you.

No, we will discuss your interest and hobbies with you prior to and upon admission.  We will be fully aware of your likes and dislikes and how you wish to spend your time will be up to you.

There isn’t a salon on-site but we can arrange for mobile nail and salon services to visit you. Please speak to any team member about this and treatment price lists.

Our homes are for the local communities so we openly encourage talks and exhibitions from local clubs and societies. If there is anything in particular you would be interested in hearing about, please do talk to a team member.

Rooms are cleaned daily, with a deep clean completed every month. Bed sheets will be changed in accordance with your wishes.

Windows will be cleaned inside and out every month.

Yes. We understand that everyone has different tastes and dietary requirements.  Your likes and dislikes will be discussed at lengths so we will be discussed before admission into the home. Any and all dietary requirements will be accommodated by our skilled culinary team throughout your stay.

Our chefs provide healthy, balanced menus.  Not only is our food delicious, but we ensure it reflects everyone’s differing tastes as well as their health and cultural needs.

Where you want to eat is up to you.  Whilst we encourage you to dine in the restaurant but understand that sometimes it is nice to enjoy meals in your own room.

Yes of course, wine is served with meals in our homes.  You can also purchase your own alcohol for your own consumption.

Absolutely, Infact, we encourage this.  Whether you like baking cakes or cooking a roast we have the facilities for you to do so.